Using SMART Transit

Strollers

Children in open strollers are welcome on buses. 

Rules for traveling with a stroller

• Keep the aisle clear of strollers. Please be considerate of other passengers. 

• Yield the area for mobility devices to seniors and customers with disabilities. They have priority for use of the area. If this area is not in use, open strollers may be parked there to avoid blocking the aisle. 

• Fold your stroller to make room for others. During peak hours, you may be required to fold your stroller before you board the bus. Alternatively, you may wait for the next bus. 

• Keep your stroller-bound child secure. A child riding the bus in a stroller should be seated and secured. Stroller wheels should be locked.

Bikes

Fixed route buses are equipped with bike racks. You must load and unload your own bike. Rack space is available on a first-come, first-served basis. Bikes are not allowed inside the bus.

Loading bikes 

1. Remove water bottles, pumps, and other loose items before loading. Accessories could fall off while the bus is in motion.

2. Tell the bus driver that you will be loading your bike. Load your bike from the curb or in front of the bus. Do not step into oncoming traffic.

3. Unlatch and pull down the bike rack. Use one hand to squeeze the bike rack handle, release the latch, and fold down the rack. Hold your bike with your other hand. Please don’t lean your bike against the bus.

4. Lift your bike onto the rack. Fit the wheels into the proper wheel slots. The slot for the front wheel is labeled. 

5. Raise the support arm over the front tire. The support arm will prevent your bike from swaying back and forth. 

6. Board the bus and enjoy the ride! Choose a seat near the front of the bus to keep an eye on your bike. 

Unloading bikes

1. Alert the bus driver that you will be unloading your bike. Do so as you approach your stop. Exit the bus through the front door. 

2. Unload your bike. Stand in front of the bus or on the curb, not in the street.

Raise the support arm off the tire. Lift your bike out of the rack.

3. Fold up the rack. Do this only if the rack is empty and no one else is waiting to load their bike. The bike rack locks in place.

4. Step away from the bus with your bike.

Off you go!

Instructions adapted from the Sportworks User Manual

Service animals

Service animals are welcome on SMART Transit buses.

Animals must be under the control of the handler at all times, as required by the Americans with Disabilities Act (ADA). At no time can the bus driver assume control of the animal.

Removal of a service animal from the bus

If a service animal is disruptive or poses a threat to the health or safety of others, the driver will ask the handler to remove the animal. 

A service animal may be removed from the bus for any of the following behaviors:

• Uncontrolled barking
• Jumping on other people
• Running away from the handler
• Aggressive behavior towards other passengers or service animals
• Biting
• Obstructing the aisle 

The driver may not refuse service to a passenger accompanied by a service animal on the basis of another passengers allergies.