Dial-A-Ride

MOSCOW DIAL-A-RIDE INFORMATION

SMART Transit’s fixed route bus system also operates during the same hours as the Dial-a-Ride service. No appointments are necessary on the fixed route buses and it’s free to the rider!

Dial-A-Ride Reservations

Smart Transit’s “Dial-a-Ride” offers general public transportation service, as well as ADA accessible transportation to persons with disabilities including persons using wheelchairs. Riders must call in advance to schedule rides, are picked up at the curb of their home and taken to the curb of their destination. Door-to-Door service is available upon request. Riders are scheduled in groups wherever possible. Due to high demand for Dial-a-Ride service, some requests may not be accommodated. Please understand that your requested time may be negotiated with you in order to fit into the schedule more efficiently. 

Office/reservation hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. An answering machine is available until 5:00 p.m. weekends and holidays to take reservation information for ADA approved passengers only.

Service is available during the same time that the fixed routes operate, from 6:40 a.m. (first pick-up) to 7:00 p.m. (last drop-off), Monday through Friday, and 8:10 AM to 4:00 PM on Saturdays.

Advance notice helps us better accommodate your ride needs. You are encouraged to schedule your ride request as soon as your need arises, but no later than 5:00 p.m. the day before your ride.

We do our best to respond to changing schedules; however due to the high demand for our services, we are not always able to change pick up or drop off times on short notice or accommodate all ride requests.

To schedule a ride, please call 208-883-7747.

TTY/relay operator, dial one of these toll-free numbers:
TTY/ASCII: 1-800-377-3529
Voice: 1-800-377-1363
Speech-to-Speech: 1-888-791-3004
Spanish-to-Spanish: 1-866-252-0684

Cancelling Your Ride

It is crucial to cancel your ride if you do not require transportation as soon as possible to make the space available for other passengers. You may leave a message on the answering machine to cancel your ride. If you do not cancel your ride at least fifteen minutes ahead of your scheduled pickup time, are not ready to go within 5 minutes of the driver arriving, or if you refuse to take your scheduled ride, you will be considered a “No-Show”. Frequent “No-Shows” may result in a suspension of your service.

No-Show

When the bus arrives on time and you fail to appear, are not ready to go, or choose not to go, you are considered a “No-Show.” In order to provide on-time and efficient service to all riders, you need to call the SMART Transit office as soon as possible if you do not need your scheduled ride. You must call and cancel your ride at least 15 minutes prior to your scheduled pick up time to not be considered a No-Show.

Repeated No-Shows, will result in a suspension of service to you for a period of time. If you No-Show a second time in a 60 calendar day period, you will be suspended for one week (7 calendar days). A third or more No-Shows will result in additional suspensions, but for a two week (14 calendar days) period for each additional No-Show within a 60 day period. If you have subscription rides (standing rides where you do not call us for each ride), such a suspension may cause you to be removed from the subscription service and you will have to call in for each ride once your suspension period is completed.

Dial-a-Ride Fares

One Way Fare: $1.50
30 Ride Pass: $30.00 (good for 3 months)
ADA Priority: No fare is charged for ADA eligible riders.

Pass Purchases

Dial-A-Ride passes may be purchased with cash or checks only. Sorry, no credit/debit cards.

A $20.00 fee will be charged on all returned checks.

Idaho Medicaid

SMART Transit accepts Idaho Medicaid for eligible rides. Please visit SMARTTransit’s Medicaid page for information.

The Day of Your Ride…

If you need to be at an appointment (doctor, work, etc.), you need to be ready 1 (one) hour before your appointment time. You may be picked up anytime within this one hour window.

If you do not have a specific appointment time (shopping, pharmacy, etc.), you need to be ready 15 minutes prior to the scheduled pickup time and up to 30 minutes after the scheduled pickup time. You may be picked up anytime within this 45 minute window.

Four bags up to 25 pounds each will be allowed on shopping trips. Extra bags will be assessed 75¢ per bag.

Please remember that this is a shared ride. The bus may make several stops before reaching your destination.

We do our best to respond to changing schedules; however due to the high demand for our services, we are not always able to change pick up or drop off times on short notice.

For everyone’s safety and protection, drivers are not allowed inside of riders’ homes. If you need additional assistance, a “caregiver” may ride with you at no additional charge.

ADA Priority Paratransit

Americans with Disabilities Act (ADA) Priority Paratransit eligible riders have guaranteed access to service within ADA guidelines. Eligibility is for individuals who are unable, due to a disability or health condition, to use the fixed route service. Please visit the ADA Priority Paratransit page for more information.

Service Animals

Service animals are welcome on board SMART Transit buses! The ADA requires the animal to be under the control of the handler. If a service animal is disruptive or poses a direct threat to the health or safety of others, the handler will be asked to remove the animal.  Uncontrolled barking, jumping on other people, or running away from the handler are examples of unacceptable behavior. 

Reasonable Modification

A reasonable modification may be requested by passengers to the policies, practices, and procedures used to avoid discrimination and to ensure accessibility to individuals with disabilities.

Non-Discrimination Policy

For information regarding the Non-Discrimination policy or complaint procedures, please visit the Non-Discrimination page.